Junior Technical Support Engineer
Job Summary
To support customer needs, the full-time remote Junior Technical Support Engineer will investigate and troubleshoot technical issues with products, manage support requests, and collaborate with internal teams to ensure effective resolutions.
Key responsibilities
- Respond to customer requests through various support channels and manage tickets from investigation to resolution or escalation
- Troubleshoot issues using available tools and document findings and resolutions clearly for both technical and non-technical audiences
- Collaborate with peers and internal teams to investigate and resolve customer issues while contributing to the support knowledge base
Required qualifications
- 0-2 years of experience in technical support, help desk, or a related customer-facing technology role
- A bachelor's degree in a related field or an equivalent combination of education and practical experience
- Experience with SaaS products, web applications, or enterprise software
- Exposure to APIs, single sign-on (SSO), networking, and application troubleshooting
- Experience providing customer service or technical assistance in a professional setting
Complete Job Description
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