Junior Technical Support Specialist
Job Summary
Joining a friendly international team, the full-time Junior Technical Support Specialist will assist colleagues across the company by diagnosing and resolving technical issues related to B2B retail operations in a remote setting.
Key responsibilities
- Provide technical support to account managers and operations teams, troubleshooting issues and implementing solutions
- Analyze large volumes of technical data to identify root causes of errors and improve processes
- Collaborate closely with the technical support team lead to enhance service delivery and team efficiency
Required qualifications
- 1+ year of experience in technical or customer support
- Strong logical and analytical thinking skills
- Genuine interest in the technical aspects of products and troubleshooting
- English level B1 (Intermediate) or higher for effective communication with international colleagues
- Comfort with routine tasks and attention to detail
Complete Job Description
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