K-12 Customer Success Manager
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Job Summary
Owning the relationship with K-12 schools and districts, the full-time Customer Success Manager will lead onboarding, drive adoption, and manage renewals while working remotely.
Key responsibilities
- Manage a portfolio of school and district accounts from kickoff through renewal
- Lead onboarding processes, including rostering and teacher training sessions
- Track usage and account health, conducting check-ins with administrators and educators
Required qualifications
- 2 to 4 years of experience in customer success, account management, or a similar client-facing role
- Experience working with K-12 schools or districts, or a background in teaching
- Ability to run presentations and training sessions for teachers and administrators
- Strong organizational skills to manage multiple accounts simultaneously
- A data-minded approach to tracking account health and adoption
Complete Job Description
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