K-12 Product Support Specialist
Job Summary
Providing exceptional functional and technical support remotely, the full-time K-12 Product Support Specialist will troubleshoot application issues, assist with regulatory compliance workflows, and ensure successful customer adoption of educational software solutions.
Key responsibilities
- Triage customer chat requests and service desk tickets for Mindex product applications, including server and database troubleshooting
- Document and reproduce issues reported by customers, providing updates to stakeholders and suggesting product enhancements
- Assist in the deployment of custom reports and procedures while monitoring support trends and collaborating with team members
Required qualifications
- Bachelor's degree or a combination of education and relevant work experience in a K-12 educational setting
- Experience providing technical support for software products, preferably in educational software (K-12)
- Knowledge of special education processes, intervention services, and Medicaid reimbursement requirements within educational settings
- Strong technical troubleshooting and documentation skills
- Exceptional customer service focus and strong initiative
Complete Job Description
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