K-12 Renewal Manager

Job Summary

As a full-time remote K-12 Renewal Manager, the successful candidate will oversee a team of Renewal Representatives, focusing on driving customer retention and growth within the K-12 portfolio while managing team performance and optimizing renewal processes.

Key responsibilities

• Directly manage, coach, and develop a team of Renewal Representatives to enhance performance and engagement
• Lead recruitment, onboarding, and professional growth initiatives for team members, ensuring clear development pathways
• Collaborate with cross-functional teams to align customer strategies and drive process improvements for renewal outcomes

Required qualifications

• Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role
• Demonstrated experience in managing teams and driving customer retention and revenue growth
• Advanced negotiation skills with experience in managing high-value and complex customer accounts
• Proficiency in CRM systems (Salesforce) and project management software (e.g., Asana, Jira)
• Strong analytical skills to interpret data and provide actionable recommendations