Kansas Medicaid Customer Care Associate
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Job Summary
Providing quality customer service remotely, the full-time Kansas Medicaid Customer Care Associate will support the KanCare Contact Center by answering eligibility questions, gathering documentation, and entering information into various systems.
Key responsibilities
- Answer questions regarding the eligibility process for Family Medical and E&D/LTC Programs
- Evaluate information received during phone contacts and ask appropriate follow-up questions
- Maintain up-to-date knowledge of regulations, policies, and guidelines while completing necessary training
Required qualifications
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six months' experience in customer service
- Experience with MS Office, Outlook, and Internet usage
- Knowledge of Medicaid and managed care programs is preferred
- Ability to type 28-30 words per minute accurately
Complete Job Description
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