Kentucky Customer Service Advisor

Job Summary

Working remotely in a full-time capacity, the Kentucky Customer Service Advisor will handle health insurance inquiries from customers and providers via phone and email, ensuring accurate information is provided while maintaining a professional demeanor.

Key responsibilities

• Research and resolve questions regarding benefits, eligibility, and payments
• Document each customer interaction clearly in the tracking system
• Provide timely solutions through various communication channels, including phone and email

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Basic math skills for payment-related inquiries
• Ability to work within a set schedule and demonstrate reliable attendance
• Must be a Kentucky resident with a distraction-free workspace and high-speed internet access