Kentucky Licensed Customer Care Specialist
Job Summary
Providing exceptional customer support, the remote Kentucky Licensed Customer Care Specialist will manage inbound inquiries and support tickets, ensuring a seamless customer experience while addressing fulfillment, billing, and technical issues.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support for standard issues, including password resets and basic product questions
- Document customer interactions and follow up to ensure satisfactory resolution of issues
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Basic knowledge of Kentucky Title and Registration
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, DMV, or dealership is preferred
Complete Job Description
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