Kentucky Licensed Customer Service Advisor
Job Summary
Working remotely in a full-time capacity, the Kentucky Licensed Customer Service Advisor will manage health insurance inquiries from customers and providers via phone and email, focusing on benefits, eligibility, and payments while maintaining professionalism and empathy.
Key responsibilities
- Research and respond to customer questions regarding benefits, eligibility, and payments
- Document interactions accurately in the tracking system and escalate inquiries as necessary
- Provide timely and accurate solutions through various communication channels, including phone and email
Required qualifications
- High school diploma or equivalent
- At least 2 years of customer service experience in relevant fields
- Basic math skills for payment-related inquiries
- Ability to pass a pre-employment background check and drug screen
- Reliable attendance and adherence to a set schedule
Complete Job Description
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