Kentucky Licensed Customer Service Representative
Job Summary
Providing essential support to Kentucky residents, the full-time Kentucky Licensed Customer Service Representative will assist with health benefits inquiries, including SNAP and Medicaid, while working remotely and adhering to a structured schedule.
Key responsibilities:
- Handle multiple call types related to health benefits, including application status and password resets
- Input and interpret data while navigating various systems during back-to-back calls
- Maintain professionalism and adhere to quality assurance guidelines throughout all customer interactions
Required qualifications:
- Minimum of 1 year experience in a high-volume call center
- Minimum of 1 year customer service experience
- High school diploma or GED
- Reliable internet access and a quiet work environment
- Must reside in the State of Kentucky
Complete Job Description
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