Key Account Customer Success Associate

Job Summary

To support a growing client base, the full-time Key Account Customer Success Associate will build and maintain relationships with key enterprise clients, ensuring they effectively utilize the company's POS solutions while working remotely in the United States.

Key responsibilities

• Serve as the primary point of contact for master clients, understanding their business needs and providing tailored POS solutions
• Assist clients with POS product demonstrations and support onboarding and implementation processes
• Proactively identify and resolve issues related to POS system usage, coordinating with internal teams for timely support

Required qualifications

• Bilingual proficiency in English, Vietnamese, and Mandarin required
• 2+ years of experience in customer success management preferred
• Bachelor's degree or higher in related areas preferred
• Proficient in data analysis and reporting, familiar with CRM systems (e.g., Salesforce)
• Advanced Microsoft skills, especially in Excel and PowerPoint required