Key Account Manager
Job Summary
Driving client success remotely, the full-time Key Account Manager will oversee account operations, manage client relationships, and lead team development while ensuring commercial results and service delivery.
Key responsibilities:
- Own the account's commercial results and operations, conducting regular performance reviews and strategy sessions
- Negotiate SLAs, KPIs, and contractual agreements while coordinating internal resources for account needs
- Build and launch new teams, establishing processes and structures for effective service delivery and support
Required qualifications:
- English proficiency at C1 level or above
- Hands-on experience in the hospitality industry, including roles in hotels or travel companies
- At least 2 years of experience in operations, account management, or service delivery, managing large teams
- Proven track record of account growth and process development
- Experience with CRM and helpdesk tools such as Zendesk or Salesforce
Complete Job Description
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