Key Account Manager

Job Summary

Supporting strategic customer relationships, the full-time Key Account Manager will independently manage complex account activities and inquiries while working in a hybrid environment, leveraging advanced knowledge of account management and customer experience to enhance customer satisfaction and retention.

Key responsibilities

• Develop and maintain productive relationships with key accounts and internal stakeholders to enhance customer satisfaction and retention
• Analyze customer needs and business challenges, recommending effective solutions and managing diverse account activities
• Lead cross-functional initiatives and coordinate resources to resolve complex customer inquiries and improve account outcomes

Required qualifications

• Bachelor's degree in business, marketing, or a related field, or equivalent experience
• Five or more years of experience in account management or customer relationship management, including managing complex accounts
• Proficiency with customer relationship management systems, particularly Salesforce, and Microsoft Office applications
• Demonstrated ability to analyze multifaceted customer issues and recommend practical solutions
• Advanced communication and relationship-building skills with internal and external stakeholders