Key Account Manager

Job Summary

Supporting strategic customer relationships, the full-time Key Account Manager will independently manage complex account activities, coordinate customer commitments, and analyze business challenges while working in a hybrid environment.

Key responsibilities

• Develop and maintain productive relationships with key accounts and internal stakeholders to enhance customer satisfaction and retention
• Lead the resolution of complex customer inquiries in Salesforce, ensuring timely and accurate outcomes
• Analyze customer and operational data to identify risks and opportunities, recommending solutions to improve account outcomes

Required qualifications

• Bachelor's degree in business, marketing, or a related field, or equivalent experience
• Five or more years of experience in account management or customer relationship management, particularly with complex accounts
• Proficiency in Salesforce and Microsoft Office applications
• Advanced skills in communication, negotiation, and relationship-building with stakeholders
• Demonstrated ability to analyze multifaceted issues and provide practical solutions