K&I Premium Services Manager
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Job Summary
Leading a team within an assigned program workstream, the full-time K&I Premium Services Manager will oversee operations, process optimization, and program initiatives while collaborating with various stakeholders in a remote environment.
Key responsibilities
- Collaborate with team members to establish and monitor key performance indicators (KPIs) and operational metrics
- Lead, coach, and develop a team of analysts and operational staff, while implementing employee management strategies to enhance productivity
- Identify areas for process optimization and implement solutions to improve departmental efficiency and effectiveness
Required qualifications
- Four-year college or university degree or equivalent experience
- 4+ years of experience in program or project management, operations, or a related area
- 4+ years supervising or leading a team
- Experience with Salesforce or comparable case management or CRM platforms
- 3+ years working in professional services, preferably a law firm
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,747 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
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