K&I Premium Services Manager
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Job Summary
Leading a team within an assigned program workstream, the full-time K&I Premium Services Manager will oversee operations, optimize processes, and manage program initiatives while collaborating with various stakeholders in a remote environment.
Key Responsibilities
- Monitor workstream performance and establish key performance indicators (KPIs) and operational metrics
- Lead, coach, and develop a team of analysts and operational staff while implementing employee management strategies
- Identify areas for process optimization and implement solutions to enhance departmental efficiency and effectiveness
Required Qualifications
- Four-year college degree or equivalent experience
- 4+ years of experience in program or project management and supervising a team
- Experience collaborating with and influencing internal stakeholders
- Proficiency in Microsoft applications and familiarity with Salesforce or comparable CRM systems
- 3+ years of experience working in professional services, preferably in a law firm
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
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Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
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