Knowledge Management Specialist

Job Summary

Working remotely on a temporary basis, the Knowledge Architect will lead end-to-end knowledge management efforts, authoring high-quality documentation and enforcing knowledge governance policies to ensure accurate and accessible information delivery within the organization.

Key responsibilities

• Author high-quality knowledge articles and documentation aligned with organizational initiatives
• Enforce knowledge governance policies, including content approval workflows and review cycles
• Build and maintain strategic partnerships with internal teams and subject matter experts

Required qualifications

• 3-5 years of experience in knowledge management, technical writing, or content strategy
• 2+ years of hands-on experience with the ServiceNow platform, preferably in knowledge management
• Experience with chatbot or AI-powered support systems using natural language processing or AI/ML concepts
• Proficiency in the ServiceNow Knowledge Management module
• Strong understanding of content management systems and information architecture