Knowledge Management Specialist

Job Summary

Focusing on enhancing Contact Center operations, the full-time Knowledge Management Specialist will acquire, organize, and share information while developing knowledge management strategies and internal communications in a remote environment.

Key responsibilities

• Develop and implement knowledge management strategies to support operational efficiency and business goals
• Create and manage internal communication strategies to ensure timely and engaging updates for associates
• Curate and maintain a centralized knowledge base, ensuring accuracy and relevance

Required qualifications

• High School diploma, GED, or Bachelor's degree preferred
• 2+ years of experience in knowledge management, corporate communications, or content development
• Proficiency in Microsoft Office Suite and familiarity with Contact Center systems
• Strong organizational skills with the ability to present information effectively
• Highly adaptable and able to manage multiple projects with minimal supervision