Korean Bilingual Call Center Representative
Job Summary
To provide exceptional customer service, the full-time Korean Bilingual Call Center Representative will manage a high volume of inbound and outbound calls, schedule appointments, and assist patients and their families with inquiries while working remotely.
Key responsibilities:
- Handle incoming and outgoing calls efficiently while maintaining professionalism
- Schedule patient appointments accurately using the electronic medical record (EMR) system
- Respond to patient inquiries regarding services, appointment availability, and billing information
Required qualifications:
- Associate degree preferred or equivalent relevant call center experience
- Bilingual in Korean
- 1-2 years of experience in customer service or related fields
- Able to pass a typing test with a minimum of 40 WPM
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Complete Job Description
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