L1 Support Engineer - Portuguese
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Job Summary
Fluent in Portuguese, the part-time L1 Support Engineer will provide technical assistance to end-users of Canvas, managing support tickets via phone, web, and chat while troubleshooting issues and escalating as necessary in a remote environment.
Key responsibilities
- Manage support tickets from admins, faculty, staff, and students, validating issues and providing solutions
- Document all actions taken in the ticketing system and escalate unresolved issues to Tier 2 Support
- Create documentation of support processes and perform additional duties as assigned by the supervisor
Required qualifications
- Fluency in reading, writing, and speaking Portuguese
- Strong technical, troubleshooting, and analytical skills
- Proven ability to work in a self-directed and fast-paced environment
- Excellent client interaction skills, maintaining professionalism in all communications
- A sense of humor and a positive attitude during challenging situations
Complete Job Description
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