L1 Support Engineer - Spanish
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Job Summary
Fluent in Spanish, the full-time L1 Support Engineer - Spanish will provide technical assistance to end-users of Canvas, managing support tickets via phone, web-based tools, and email in a remote environment.
Key responsibilities
- Manage and resolve support tickets for administrators, faculty, staff, and students, ensuring thorough documentation of actions taken
- Provide troubleshooting and technical support, addressing how-to questions and escalating unresolved issues to Tier 2 Support
- Create documentation of support processes and maintain a friendly, efficient, and dependable communication style with users
Required qualifications
- Fluency in reading, writing, and speaking Spanish
- Strong technical, troubleshooting, and analytical skills
- Ability to function effectively in a self-directed and fast-paced environment
- Proven critical thinking and problem-solving skills
- Professional demeanor in client interactions
Complete Job Description
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