Lab Administrator
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Job Summary
To provide essential remote desktop support, the full-time Lab Administrator will independently troubleshoot and resolve assigned tickets, ensuring adherence to quality standards and customer satisfaction.
Key Responsibilities
- Provide level 1 remote desktop support to diagnose and resolve hardware, software, and network issues via telephone, email, or chat
- Adhere to quality standards, regulatory requirements, and company policies while maintaining a positive customer experience
- Update worklogs, follow escalation processes for complex issues, and contribute to knowledge base updates and self-development
Required Qualifications
- Experience in providing remote desktop support or technical assistance
- Familiarity with troubleshooting hardware and software issues
- Understanding of customer service principles and practices
- Ability to work efficiently under agreed service level agreements (SLA)
- Knowledge of IT support escalation processes
Complete Job Description
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