Lead Application Support
Job Summary
Managing daily operational support for enterprise applications, the full-time Lead Application Support will oversee helpdesk functions, drive issue resolution, and mentor application support staff while working remotely.
Key responsibilities
- Coordinate daily operational support and act as the escalation point for critical application incidents
- Analyze workflows to identify and resolve systemic application software problems while partnering with technical teams
- Mentor and guide a team of application analysts and manage relationships with software vendors
Required qualifications
- Bachelor's degree in computer science, information systems, or equivalent preferred
- 5+ years of experience in a healthcare-based help desk or equivalent environment
- 2+ years of experience in a supervisory role
- Proficiency with Windows 7/10 and Microsoft Office 365
- Experience with JIRA and/or Confluence
Complete Job Description
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