Lead Candidate Experience

Job Summary

Leading the North America Candidate Experience team, the full-time Lead, Candidate Experience will enhance the candidate journey by managing operations, overseeing global program delivery, and utilizing feedback to improve processes, with the option to work remotely or from offices in New York City or Austin.

Key responsibilities

• Lead and develop the North America Candidate Experience team, managing day-to-day operations and collaborating with cross-functional partners
• Own global candidate-experience programs, including planning, execution, and impact reporting
• Utilize candidate feedback to identify and address issues in scheduling and communication, applying automation to enhance the experience

Required qualifications

• Experience in candidate experience, recruiting coordination, or a related field
• Proven track record of leading projects or programs through planning and execution
• Strong operational judgment with experience in process improvement and managing competing priorities
• Ability to analyze operational data and qualitative feedback to make informed recommendations
• Effective communication skills and ability to build relationships across teams and functions