Lead Care Experience

Job Summary

Managing a team of Care Experience representatives, the full-time Lead, Care Experience will oversee patient support and service coordination while ensuring alignment with Equip's treatment model in a remote setting.

Key responsibilities

• Directly manage and coach a team of Care Experience representatives to achieve departmental goals
• Conduct proactive and reactive outreach to enhance patient engagement and satisfaction throughout their treatment journey
• Act as a liaison between patients, caregivers, and Equip care team members to ensure a cohesive service experience

Required qualifications

• Bachelor's degree in health sciences, business administration, communications, or a relevant field
• 4+ years of experience in a customer/patient success or support role
• Previous experience in direct people management or mentoring preferred
• Knowledge of HIPAA policies and procedures
• Proficiency with digital communication and software platforms (e.g., Slack, G-suite, Zoom)