Lead Catcher - WA, OR, CA

Job Summary

To maximize appointment opportunities, the full-time Lead Catcher - WA, OR, CA will manage inbound inquiries and conduct outbound outreach to leads while working remotely.

Key responsibilities

• Manage inbound inquiries and conduct outbound outreach to maximize appointment opportunities
• Confirm customer interest and qualification requirements prior to consultations, ensuring smooth appointment scheduling
• Maintain accurate customer records in Salesforce, documenting all communications and engagement activities in real time

Required qualifications

• 1-3 years of experience in customer service, call center operations, or related customer-facing roles
• High school diploma or GED; Associate's or Bachelor's degree in Business or related field preferred
• Proficiency in Microsoft Word and Excel, with experience in Salesforce or similar systems
• Strong organizational skills and the ability to prioritize tasks in a dynamic environment
• Proven ability to adapt and problem-solve effectively