Lead Customer Experience Specialist
Job Summary
Providing operational leadership for enterprise customer experience, the full-time Lead Customer Experience Specialist will manage service delivery across multiple support channels, guide team practices, and analyze performance metrics while working remotely.
Key responsibilities
- Oversee customer experience and service delivery functions, ensuring alignment with organizational priorities and customer-centered practices
- Lead intake, triage, and escalation processes across various support queues, prioritizing workload and resolving barriers
- Analyze customer experience performance metrics to inform priorities and recommend improvements for service quality
Required qualifications
- Bachelor's degree in a relevant field such as Business or related disciplines
- 2-4 years of relevant experience
- Intermediate functional skills in customer service and support systems
- Some industry knowledge and experience
- Ability to make decisions within a defined scope and influence team dynamics
Complete Job Description
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