Lead Customer Service Representative
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Job Summary
Managing a team of customer service representatives, the full-time Lead Customer Service Representative will ensure performance metrics are met, handle patient concerns effectively, and provide training and support to team members while working remotely within the mainland USA.
Key responsibilities
- Manage phone metrics and focus on first call resolution to meet performance expectations
- Lead a team to handle patient concerns and ensure adherence to best practices
- Develop and cross-train team members on operating systems and telephony platforms
Required qualifications
- High School Diploma / GED
- Patient access scheduling experience
- Supervisory, team lead, or mentoring experience in a call center environment
- Knowledge of Microsoft applications (Word, Excel, PowerPoint)
- Ability to work any 8-hour shift between 7:00 AM and 5:30 PM EST
Complete Job Description
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