Lead Developer Dynamics 365
Job Summary
Leading a team of 5-7 developers, the full-time Lead Developer Dynamics 365 will oversee the modernization of the Dynamics 365 Customer Service platform, focusing on migrating Unified Service Desk to Customer Service Workspace, while working remotely.
Key responsibilities
- Manage technical direction, architecture, and development standards for the migration project
- Coordinate development, integration, testing, and deployment activities, ensuring timely delivery of contractual milestones
- Mentor team members and establish reusable migration patterns and technical standards
Required qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
- 8+ years of Dynamics 365/CRM development experience
- 5+ years of experience with Dynamics 365 Customer Service and Customer Service Workspace
- Demonstrated experience in USD to CSW migration and modernizing existing API integrations
- Strong knowledge of Dataverse, Power Platform, and telephony/CTI concepts
Complete Job Description
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