Lead Developer Dynamics 365
Job Summary
Leading a team of 5-7 developers, the full-time Lead Developer Dynamics 365 will oversee the migration of Unified Service Desk to Customer Service Workspace, focusing on modernization efforts, API integration, and technical direction in a remote setting.
Key responsibilities
- Manage the technical direction and architecture for the migration project, ensuring adherence to development standards and governance
- Coordinate development, integration, testing, and deployment activities while managing requirements, defects, and risks through JIRA
- Mentor team members and establish reusable migration patterns and technical standards to deliver production-quality results
Required qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
- 8+ years of Dynamics 365/CRM development experience
- 5+ years of experience with Dynamics 365 Customer Service and Customer Service Workspace
- Demonstrated experience in USD to CSW migration and modernizing existing API integrations
- Strong knowledge of Dataverse, Power Platform, and telephony/CTI integration concepts
Complete Job Description
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