Lead Experience Designer

Job Summary

Owning design workstreams from research to delivery, the full-time remote Lead Experience Designer will collaborate with clients and internal teams to create user-centered designs, focusing on human/AI interaction and delivering a variety of digital products.

Key responsibilities

• Lead design workstreams, producing journey maps, service blueprints, and prototypes for client engagements
• Define workflows for human/AI collaboration, ensuring user control and transparency in system interactions
• Conduct generative and evaluative research to inform design decisions and facilitate co-creation workshops with stakeholders

Required qualifications

• 6-7 years of experience in experience design or a related field
• Deep grounding in human-centered design methods with a portfolio showcasing enterprise and consulting work
• Demonstrated ability to create journey maps and service blueprints for complex systems involving AI agents
• Hands-on experience designing AI-driven product experiences and human/AI interaction flows
• Fluency in prototyping tools like Figma, with the ability to create context-appropriate prototypes