Lead Imaging Operations Specialist

Job Summary

Owning the imaging workflows from acquisition to report delivery, the full-time Lead Imaging Operations Specialist will manage quality assurance processes, handle escalated issues, and develop training materials while working in the Atlanta office.

Key responsibilities

• Personally manage a significant portion of core operations by cross-referencing patient, imaging center, and radiologist information
• Establish and uphold quality standards for the team's output through checks, audits, and feedback mechanisms
• Serve as the escalation point for complex issues that arise with imaging centers and radiology groups

Required qualifications

• Experience in healthcare operations with a focus on managing sensitive data in a client service environment
• Clinical knowledge of radiology, with direct clinical experience preferred (e.g., RTs, RNs, MAs)
• Proven track record of executing detail-critical work with high accuracy
• Experience in building or enhancing SOPs, training, and quality-control processes
• Familiarity with AI tools and their application in workflow improvements, particularly regarding sensitive patient data