Lead IT Support Engineer
Job Summary
To drive enterprise IT operations and lead strategic infrastructure initiatives, the full-time Lead IT Support Engineer will manage complex project roadmaps, mentor junior engineers, and spearhead the Internal AI Adoption initiative while working remotely.
Key responsibilities
- Lead enterprise-wide IT initiatives and mentor junior IT Support Engineers in their daily tasks
- Architect, automate, and maintain resilient IT infrastructure while managing vendor relationships and licensing models
- Oversee the deployment and administration of AI tools, ensuring compliance with HIPAA and SOC 2 standards
Required qualifications
- High school diploma or higher degree
- 7+ years of progressive IT experience in a senior or tech lead role within a fast-growing enterprise
- Deep expertise in Okta, Jamf, Google Workspace Enterprise, and automated Identity Lifecycle Management solutions
- Experience with enterprise AI tooling environments and understanding of API key management
- Proven ability to mentor IT Support Engineers and a desire to transition into a formal IT Management role
Complete Job Description
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