Lead Medical Records Specialist
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Job Summary
To ensure timely and accurate processing of release of information (ROI) requests while delivering exceptional customer service, the full-time Lead Medical Records Specialist will work remotely, acting as a subject matter expert and providing support to team members and management.
Key responsibilities:
- Process ROI requests accurately and in accordance with established procedures and quality standards
- Validate requests and authorizations for medical record releases based on company policy and legal guidelines
- Provide onboarding and training for new employees while managing escalations and resolving customer service issues
Required qualifications:
- High School Diploma (GED) required; degree preferred
- Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office applications
Complete Job Description
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