Lead Partner Services Manager
Job Summary
Owning the Partner Services Program, the full-time Lead Partner Services Program Manager will manage partner delivery quality assessments, maintain certification frameworks, and oversee quality governance processes in a remote environment.
Key responsibilities
- Own the Partner Delivery Maturity Model and manage partner tier assessments and re-certification processes
- Operate the Services Endorsement Program and maintain quality review processes for partner engagements
- Lead a small team to develop and report on partner delivery quality and program architecture
Required qualifications
- Six or more years in professional services, partner programs, or delivery quality, with at least two years in a program ownership role
- Demonstrated experience with certification or partner competency frameworks, including the authority to grant status
- Experience running quality assurance or audit processes involving external delivery organizations
- Proven track record of building program operating cadence from documented frameworks
- Ability to maintain standards with commercial partners while preserving relationships
Complete Job Description
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