Lead Patient Access Representative
Job Summary
Serving as the primary operational resource for the Telehealth Patient Access team, the full-time Lead Patient Access Representative will manage daily operations, support workflow coordination, and ensure exceptional customer service while working remotely.
Key responsibilities
- Lead operational support for the Telehealth Patient Access team, assisting with workflow efficiency and team guidance
- Conduct call monitoring and quality reviews to ensure compliance with service standards and patient experience expectations
- Provide exceptional customer service and support for patient registration, scheduling, and access functions across multiple clinical divisions
Required qualifications
- High school diploma or equivalent
- 5+ years of work experience in a related job discipline
- Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms
Complete Job Description
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