Lead Platform Administrator
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing day-to-day operational leadership, the full-time Lead Platform Administrator will manage Tier 1/2 support functions, ensuring service quality and performance while working remotely.
Key Responsibilities
- Lead daily execution of the Tier 1/2 operating model, including queue management and operational issue resolution
- Monitor and report on service performance metrics, recommending improvements to KPIs and service delivery
- Optimize ServiceNow AI Agent and Virtual Agent capabilities for handling Tier 1 requests
Required Qualifications
- At least 4 years of professional IT service desk or end-user support experience, including 1 year in a lead capacity
- Hands-on experience with ServiceNow or a comparable enterprise ITSM platform
- Associate's or bachelor's degree in Information Technology, Information Systems, or a related field, or equivalent experience
- Strong knowledge of service desk operations, incident handling, and SLA management
- Familiarity with ITIL practices, particularly in incident management and service desk operations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,071 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
