Lead Product Manager

Job Summary

Owning the end-to-end consumer experience in a fully remote capacity, the full-time Lead Product Manager will manage onboarding, scheduling, and personalization while leveraging AI to enhance customer engagement and retention.

Key responsibilities

• Define and execute the vision and roadmap for the consumer experience, focusing on onboarding, search, and scheduling
• Enhance customer retention and satisfaction by analyzing consumer behavior and optimizing the user journey
• Collaborate with cross-functional teams to ensure alignment between consumer and Pro experiences within the marketplace

Required qualifications

• 6+ years of experience as a product manager on consumer-facing products, including at least one B2C product at scale
• Proven track record of delivering exceptional outcomes in product management
• Experience in launching AI-powered consumer products and understanding their impact on user experience
• Strong background in creating personalized user experiences tailored to individual customer needs
• Ability to think systemically about product changes and their broader implications within a marketplace environment