Lead Product Manager, Consumer Experience

Job Summary

Owning the end-to-end consumer experience in a full-time remote capacity, the Lead Product Manager, Consumer Experience will manage onboarding, scheduling, and personalization while leveraging AI to enhance customer retention and satisfaction.

Key responsibilities

• Develop and execute the vision and roadmap for the consumer experience post-first booking
• Enhance customer onboarding, search, and discovery processes to improve service utilization
• Collaborate with cross-functional teams to integrate AI solutions that personalize customer interactions

Required qualifications

• 6+ years of experience as a product manager on consumer-facing products, including at least one B2C product at scale
• Proven track record of delivering exceptional outcomes and launching AI-powered consumer products
• Strong understanding of personalization strategies and systems thinking in product development
• Ability to analyze product analytics and customer data to inform decision-making
• Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience