Lead Reliability Engineer

Job Summary

Leading the strategy and operational performance of the Windchill-based Product Lifecycle Management platform, the fully remote Lead Reliability & Performance Engineer will focus on platform scalability, reliability, and continuous improvement while overseeing end-to-end implementation and operation across various technical layers.

Key responsibilities

• Define and maintain service-level indicators and reliability dashboards for critical PLM services
• Engineer full-stack observability and automated health checks to improve incident detection and diagnosis
• Lead technical triage for performance incidents and implement corrective actions to enhance platform resilience

Required qualifications

• Bachelor's degree in computer science, Software Engineering, Information Systems, or a related discipline
• 8 years of experience in site reliability engineering, systems engineering, or platform engineering for enterprise applications
• Hands-on experience with Linux and scripting/automation using languages such as Bash or Python
• Experience supporting PTC Windchill or similar PLM platforms in multi-node enterprise environments
• Knowledge of AWS operations and enterprise system management