Lead Service Desk Analyst
Job Summary
Serving as a senior technical escalation resource, the full-time Lead Service Desk Analyst will manage complex ticket resolutions, provide day-to-day technical direction to the Managed IT Service Desk team, and monitor queue health while working remotely.
Key responsibilities:
- Take ownership of complex tickets and ensure timely resolution
- Monitor the escalation queue and reassign work to meet service level commitments
- Coach and support team members in delivering consistent service standards
Required qualifications:
- Strong knowledge of Microsoft 365, server platforms, and Exchange administration
- Experience with Microsoft system management tools such as Active Directory and Group Policy
- Understanding of networking concepts including VLAN, NAT, and DHCP
- Working knowledge of virtualization platforms, preferably VMware
- Associate's or Bachelor's degree preferred, or two years in an advanced technical support role
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,934 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
