Lead Services Specialist
Job Summary
Responsible for managing customer contracts, the full-time Lead Services Specialist will oversee pre- and post-contractual administration, ensure customer satisfaction, and support risk modeling activities while working remotely.
Key responsibilities
- Manage profitability and customer satisfaction for assigned contracts, ensuring timely resolution of issues
- Assist in sales campaigns for new contracts and proposals, acting as a liaison between internal teams and customers
- Develop and apply technical expertise to execute policy and strategy while integrating with other teams
Required qualifications
- Advanced experience in Services & Customer Contract Management
- Bachelor's degree with at least 6 years of relevant experience
Complete Job Description
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