Lead Technical Account Manager
Job Summary
Taking ownership of the customer relationship for key CX customers, the full-time remote Lead Technical Account Manager will resolve complex technical issues, provide exceptional customer service, and ensure customer success with the company's technology and services.
Key responsibilities
- Engage with customers before go-live and work closely with them to ensure their success
- Resolve complex technical and customer service challenges for assigned key accounts
- Maintain productive relationships with customers, reviewing open issues and ensuring solutions meet their needs
Required qualifications
- 10 years of experience in a Technical/Service role in software, telecommunications, or customer service
- Demonstrated proficiency in technical problem solving
- Working knowledge of contact center software, design, and functionality
- Experience in technology implementation and analysis
- Excellent analytical and advanced troubleshooting skills with end-users/customers
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,491 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
