Lead Technical Account Manager
Job Summary
Taking ownership of key customer relationships, the full-time remote Lead Technical Account Manager will engage with clients before go-live, resolve complex issues, and ensure customer success while providing exceptional technical and customer service.
Key responsibilities
- Manage relationships with key CX customers, advocating for their needs and ensuring successful implementation of services
- Resolve complex technical and customer service issues for assigned accounts, maintaining high customer satisfaction and retention
- Collaborate with various teams to address technical challenges and meet service level agreement (SLA) targets
Required qualifications
- 10 years of experience in a technical/service role within software, telecommunications, or customer service environments
- Proven proficiency in technical problem solving and advanced troubleshooting skills
- Working knowledge of contact center software, design, and functionality
- Experience in technology implementation and the ability to communicate effectively at both technical and functional levels
- Familiarity with TCP/IP networking and VoIP technology
Complete Job Description
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