Lead Technical Support Specialist
Job Summary
Owning the technical relationship with customers, the full-time Lead Technical Support Specialist will provide remote technical support and case management, investigating issues and driving resolutions while maintaining accurate records and documentation.
Key responsibilities:
- Provide ongoing technical support and manage case requests through various communication channels
- Investigate technical problems, reproduce issues, and collaborate with Product Line groups to ensure timely resolution
- Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes
Required qualifications:
- Engineering degree or Technologist Diploma and/or related work experience
- Minimum 5 years of industry experience, including 5 years in Monitoring & Diagnostics
- Strong knowledge of GE Vernova Monitoring and Diagnostics devices
- Ability to set up equipment and reproduce customer-reported issues
- Flexibility to work on-call or modified hours to support customer needs
Complete Job Description
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