Lead Veterinary Receptionist

Job Summary

To support daily front desk operations, the full-time Lead Veterinary Receptionist will manage client experiences, mentor the customer service team, and serve as the primary point of escalation for client and workflow issues in an onsite environment.

Key responsibilities

• Leading by example in service excellence and performing core customer service duties such as scheduling and financial transactions
• Mentoring and training new customer service representatives, providing coaching and development planning
• Acting as the first point of escalation for client concerns and identifying workflow improvements

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including experience with scheduling systems and POS platforms
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred