Lead Veterinary Receptionist

Job Summary

To support daily front desk operations, the full-time Lead Veterinary Receptionist will manage client experiences, mentor the CSR team, and serve as the primary point of escalation for client and workflow issues in an on-site environment.

Key responsibilities

• Lead by example in delivering exceptional customer service and performing core CSR duties
• Mentor and train new customer service representatives, providing coaching and feedback
• Resolve client concerns and workflow issues, suggesting improvements as needed

Required qualifications

• High school diploma or equivalent is required
• Minimum of 2 years of customer service experience is required
• Strong computer skills, including experience with scheduling systems and POS platforms
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred