Lead Veterinary Receptionist

Job Summary

To enhance client experiences, the full-time Lead Veterinary Receptionist will manage daily front desk operations, guide the customer service team, and serve as the primary point of escalation for client issues in an on-site environment.

Key responsibilities

• Leading by example in service excellence and performing core customer service duties such as scheduling and financial transactions
• Mentoring and providing training to new customer service representatives, offering real-time feedback and development planning
• Resolving client concerns and workflow issues while fostering strong inter-departmental communication

Required qualifications

• High school diploma or equivalent is required
• Minimum of 2 years of customer service experience is required
• Strong computer skills, including experience with scheduling systems and POS platforms
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred