Learner Service Specialist
Job Summary
Owning the learner service queue during the morning shift, the part-time contract Learner Service Specialist will respond to requests related to course access, progress tracking, and certificates while providing warm and accurate support remotely.
Key responsibilities
- Manage the learner service queue by addressing overnight and incoming requests efficiently
- Resolve common requests and escalate complex issues with clear context to ensure a seamless learner experience
- Maintain accurate documentation in Zendesk and identify opportunities for process improvement
Required qualifications
- 2+ years of experience in a customer- or learner-facing role
- Strong written and verbal communication skills with an emphasis on empathy
- Demonstrated commitment to high-quality, personalized service
- Good judgment in determining when to escalate requests
- Reliable availability during the designated morning shift, Monday through Friday
Complete Job Description
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