Learning Management Helpdesk Representative
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Job Summary
Providing Tier 1 operational support, the part-time Learning Management Helpdesk Representative will manage and resolve learning-related requests through ServiceNow while working remotely.
Key responsibilities
- Monitor and manage Learning & Development support tickets submitted through ServiceNow
- Investigate and resolve Tier 1 learning support requests within established service expectations
- Communicate professionally with requestors and escalate complex issues to the appropriate support team
Required qualifications
- Previous experience in technical support, customer service, or helpdesk operations
- Experience handling and managing support tickets
- General understanding of ticketing systems and Learning Management Systems (LMS)
- Basic troubleshooting knowledge
- Basic proficiency with Microsoft Office tools
Complete Job Description
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